Happy, Healthy Employees Mean Better Business

How a full-service Employee Assistance Program
benefits your employees, their dependents and ultimately, your bottom line.

When people come to work feeling positive and stress-free, they’re at their most productive. That’s when they’re generating the best results for your business.

This is where you want your people to be, and where an Employee Assistance Program (EAP) can help. By giving employees access to free and confidential services such as short-term counseling, financial and legal consultation, family support services, and online resources, employers assist their staff professionally and personally … so business can operate at its peak.

There are many choices when it comes to selecting an EAP. And just like any benefit selection, price does matter. But so does the mental and physical health of your employees, and the program’s impact on your organizational efficiency and medical spend.

Take a look at a typical embedded EAP (usually part of your Group Life or Disability Plan) and a full-service one to discover the difference for your organization:

Utilization: ensure you offer a program your employees use, are happy with and your organization can afford
A full-service EAP like the one available through New Directions has a utilization rate between 5 to 8 percent and can be used by the employee as well as the employee’s dependents. An embedded program generally has less than 1 percent utilization rate, and is limited to the employee only.  A full EAP ensures an employee’s life challenges are addressed with up to six free counseling sessions per issue for free. Ann embedded program may only cover crisis situations.

Support: prepare your supervisors with the tools they need to be successful and keep good people
To set an organization up for success, an effective EAP designates a liaison, and provides orientation and ongoing consultation. Full-service EAPs like New Directions’ recognize that supervisors are the heart of an organization’s success, so a formal program for performance issues, organizational training, a dedicated website and regular communication is available. These resources help guide managers through the challenges of the management experience. In contrast, embedded EAPs tend not to provide custom support, resulting in lower program engagement and satisfaction.

Inclusive services: provide the best, robust services in one program
If your employees experience a critical incident, you want a program that helps them get back to their regular routine as quickly as possible. And if you have a DOT/SAP challenge, be sure you’re conforming to regulations and ensuring safety. Organizational training and managing employee performance issues are also a priority, and something you want to do well. All of these services are included with the New Directions EAP, unlike embedded programs.

Access: ensure convenient and timely care is available for your employees
The need for support can happen anytime, to anyone. That’s why a full-service EAP connects people with care 24/7/365, includes dependents, and is available in-person, online or via phone. Plus, an appointment is generally available within three days or fewer. This is different from embedded programs, where only phone support may be available only during business hours, and appointments aren’t available until weeks after an issue is identified. 

Provider network: provide the best care for where you employees live, work, and play
With a full-service EAP like New Directions, a warm, supportive voice greets employees when they call. Each of these experts is ready to connect your employees with Master’s level, experienced specialists across the United States. This is unlike the recording you may get with an embedded program, which may only offer generalized clinical support with limited providers in key areas.

Promotion: keep the program top-of-mind so you receive the results of its use
Placing EAP materials in the hands of your employees is a key step in getting them to use the program and find success. With New Directions, you can co-brand promotional materials, receive custom communications based on your employees’ needs and gain access to a robust website. A limited program may not include any materials at all, making it difficult to find the helpline phone number or even let employees know it’s available.

Data: measure the success of the program so it stays a strong piece of your benefit portfolio
Each year, you consider which benefits make the most impact for your employees and the organization’s portfolio. To help, New Directions’ EAP provides quarterly utilization reports and consults with an account manager to see where the program is making the most difference. A review of high-risk cases lets you know where you can invest more effort in your employees’ health. A claims analysis shows you where the EAP helps reduce medical spend. Little to none of this is available with an embedded program.

Learn more about the New Directions EAP difference by visiting ndbh.com.

Founded in 1995, New Directions helps people live healthy, balanced lives.

The fast-growing health care company provides managed behavioral health services, employee assistance programs, student assistance programs, organizational consulting, and health coaching to large regional health plans, Fortune 100 companies, employers and labor groups. For more information, visit ndbh.com.