Emotional Intelligence in the Workplace

One of the biggest contributors of success in the workplace is the ability to recognize and manage one’s emotions known as emotional intelligence. It was first introduced to the world in 1964 and gained popularity in 1995. Studies have shown that individuals with high emotional intelligence have greater mental health, job performance and leadership skills. The ability to identify physical and emotional cues better positions employees to handle difficult situations with rational thought.

These are crucial skills for both leaders and employees of organizations. Emotional intelligence indicates a person has greater command of their intrapersonal skills including self-awareness and control over their emotions. It also signifies skills such as active listening, exhibiting empathy, assertiveness and the ability to resolve conflict. Employees who can express their needs and feelings in an assertive and respectful manner often have a higher productivity level in the workplace while cultivating an inclusive workplace with their peers.

Organizations that recognize the importance of an emotionally intelligent workforce understand the need to invest in their employees’ success. Emotional intelligence is important to every interaction in business. Low employee morale, conflict and even stress can limit business effectiveness; however developing a workforce with high emotional intelligence can improve teamwork and customer service within the organization.

The success of individuals translates into the success of the organization and enables everyone to work together for maximum effectiveness.

Ulliance, an international service company headquartered in Troy, provides programs and services to organizations’ staff to help them reduce behavioral healthcare costs while increasing productivity and retention. For more information about Ulliance’s Human Effectiveness Training, please visit www.ulliance.com or call 866-648-8326.